Shipping and Returns

What are the shipping times and cost?

Design & Build Time:

Once you approve your preview, production takes 5–6 business days.

Shipping Time:

Australia: 5–7 business days

USA & Canada: 7–10 business days

Europe: 7–12 business days

Rest of World: 10–14 business days

Shipping Costs:

- Flat rate worldwide shipping $8.99

- Free shipping on orders over $99

Please note: Depending on your country’s import rules, you may be responsible for duties, taxes, or tariffs when your order arrives. These charges are not included in your order total and are set by your local customs office. We recommend checking with them if you're unsure.

How will I know when my items have been shipped?
As soon as your order ships, you will receive a tracking link by email. All shipments are sent with tracked delivery through YunExpress, so you can follow every step of the journey.

If you did not receive your tracking email, check your spam folder or contact us

Can I get a refund if I change my mind?
Because Brick-You products are custom-made just for you, they can’t be returned or resold. However, we do offer a fair refund policy based on where your order is in the process

- Cancel before design work begins: Full refund
- Cancel after design work has started (after the preview has been sent): 50% refund
- Cancel after you’ve approved the preview: No refund

You’ll always receive a preview image before we build your figure, and you can make edits to ensure it looks just right before we move to production.

What if I received my order and something's wrong?
We stand by every figure we ship. If your order doesn’t match the preview you approved, or if something arrives broken or missing, we’ll make it right, fast.

Just contact us and we’ll fix it, replace it, or refund you. No hassle. No fine print. Just our promise to get it right.

Didn't find an answer to your questions?
If you are still unsure of anything and would like answers, please reach out to us