Shipping Rates and Times

ORDER PRODUCTION: Please allow 5-6 to process your order. Expect an email in 12-24hrs after ordering with your image preview to approve!

SHIPPING TIMES:  Shipping generally takes 5-10 days using Yun Express standard. 

WORLDWIDE SHIPPING RATES:  We offer a Worldwide flat rate shipping fee of $6.99 and FREE Worldwide shipping for orders over $85.00

Your order may be subject to import duties and taxes (including VAT), which are incurred once  a shipment reaches your destination country. Brick-You is not responsible for these  charges if they are applied and are your responsibility as the customer. 

REFUNDS, RETURNS AND EXCHANGES  

Because Brick-You products are customized items, they are custom made. Therefore, once sold, cannot be returned to be resold again.

If you request a refund immediately after placing the order and the design and production has not started yet, a refund will be available.

If you request a refund "AFTER" design has started, only 50% refund will be available.

If you request a refund "AFTER" production has started, please understand that a refund or return of a product will not be available.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any shipping and return questions at support@brick-you.com.