Design & Build Time:

Once you approve your preview, production takes 5–6 business days.

Shipping Time:

Australia: 5–7 business days

USA & Canada: 7–10 business days

Europe: 7–12 business days

Rest of World: 10–14 business days

Shipping Costs:

- Flat rate worldwide shipping $8.99

- Free shipping on orders over $99

Please note: Depending on your country’s import rules, you may be responsible for duties, taxes, or tariffs when your order arrives. These charges are not included in your order total and are set by your local customs office. We recommend checking with them if you're unsure.

As soon as your order ships, you will receive a tracking link by email. All shipments are sent with tracked delivery through YunExpress, so you can follow every step of the journey.

If you did not receive your tracking email, check your spam folder or contact us

Because Brick-You products are custom-made just for you, they can’t be returned or resold. However, we do offer a fair refund policy based on where your order is in the process:

• Cancel before design work begins: Full refund
• Cancel after design work has started (after the preview has been sent): 50% refund
• Cancel after you’ve approved the preview: No refund

You’ll always receive a preview image before we build your figure, and you can make edits to ensure it looks just right before we move to production.

We stand by every figure we ship. If your order doesn’t match the preview you approved, or if something arrives broken or missing, we’ll make it right, fast.

Just contact us and we’ll fix it, replace it, or refund you. No hassle. No fine print. Just our promise to get it right.

Ordering your custom Brick-You figure is easy and fun! Here’s how it works:

1. Select your quantity, add any other products you’d like, then head to checkout to place your order.
   
   
2. You'll receive an order confirmation email, followed by a second email with instructions on how to upload your photo(s).
   
   
3. After uploading your photo(s), you'll receive a preview image within 24–48 hours for approval or changes.
   
   
4. Once you’re happy with the design, we’ll print, pack, and ship your custom figure, and send you a tracking number so you can follow its journey home!

After placing your order, you’ll first receive an order confirmation email, followed shortly by a second email with instructions on how to submit your photo(s).

We ask for a clear, full-body photo of the person and/or pet you'd like us to turn into a custom figure. Just follow the steps in that email to upload your image.

If you don’t see the photo upload email within a few minutes, be sure to check your spam or promotions folder — or simply reply to your confirmation email and attach your photo(s) directly. We’re here if you need anything!

First, try searching your inbox (and spam folder) for the subject line:

Order YourOrderNumber | Preview Confirmation for your Brick Figures

that’s the email we send with your custom preview.

Still nothing? Just contact us or use live chat and we’ll make sure it gets to you.

We offer three unique types of brick figures:

Custom Brick Figures: Fully personalized with custom clothing, hairstyle, facial expressions, and accessories based on your photo.

Style Your Brick (Head + Outfits): Custom head designed to match your photo, paired with a themed outfit. Available in various themes.

DIY Brick Figures: Use our customizer to design your own figure from a selection of preset clothing, hairstyles, and expressions. Available as single figures only.

Pet Figures: Celebrate your furry friends with our custom pet figures!

• Cat Figures: Customizable to capture the unique appearance of your cat, including fur patterns and colors.
• Dog Figures: Available in specific breeds, with separate listings for each. This allows us to tailor each figure to the distinctive look of each breed.

Clarity is key: For the best resemblance, upload clear, forward-facing photos.

For Custom Figures, a full-body image is recommended to capture clothing and posture accurately.

Yes. You will receive a preview before we build anything, and you can request edits until you are happy. We do not print or ship until you say, “That is them.”

Yes! You’ll receive a preview image via the email used during purchase about 24-32hrs after uploading your photo(s).

This gives you a chance to review and approve the design or request changes.

Please note: Any modifications to image preview must be submitted within 48hrs of receiving preview otherwise it will be automatically approved.

You have 48 hours to review your preview image and submit any modifications. Your preview image will be automatically approved after 48hrs of you receiving the preview image. Please consolidate your feedback into one response to streamline the process. Once you approve the preview, no further changes can be made..

Assembly is simple! Your order includes a QR code that links to 3D, step-by-step interactive instructions, making the build process easy and enjoyable.